Front Desk Dental Receptionist; Potential

Job Title: Front Desk Dental Receptionist (With Weekly Bonus Potential)
Company: Franklin Dental Care and Dentures LLC Location: 314 S River St, Franklin, OH 45005 (On-site)
Base Pay: $18.00 / hour starting +
Weekly Performance Bonuses (Up to $250/week)
Job Type: Full-time

Are you an energetic, highly organized customer service professional who loves welcoming patients and keeping a busy office running smoothly?
Franklin Dental Care and Dentures is looking for a vibrant Front Desk Receptionist to join our team in Franklin, Ohio!

As the first face and voice our patients see and hear, you play a vital role in creating a warm, stress-free experience. We operate a fast-paced, high-volume clinic specializing in general family dentistry, dentures, Medicaid, and cash/fee-for-service options.

We offer a competitive base rate of $18.00 per hour
, plus an exciting incentive structure where you can earn up to an additional $250 per week in performance bonuses by helping us meet key clinic metrics, keep patient schedules full, and collect payments efficiently!

• Patient Greeting & Check-In: Warmly welcome patients as they arrive, verify demographic information, check them in accurately, and ensure a seamless, minimal-wait flow into our treatment rooms.

• Phone Triage & Scheduling: Manage multi-line phones with enthusiasm—scheduling appointments, confirming visits, answering patient inquiries, and optimizing the daily clinical schedule to maximize practice capacity.

• Insurance & Medicaid Verification: Check patient eligibility for Medicaid managed care plans and private insurance prior to appointments to ensure seamless claim filing.

• Payment Collection & Financial Transparency: Collect co-pays, cash payments, and patient balances at check-in/check-out. Clearly and empathetically explain fee structures and payment plans to our self-pay (cash) patients.

• Front Office Maintenance: Maintain a clean, organized, and welcoming reception area while managing patient intake forms, digital records (Dentrix/Open Dental), and daily end-of-day ledger balancing.

• Customer Service Excellence: Minimum 1–2 years of experience in a front desk, reception, or customer service role (dental or medical office experience is a massive plus!).

• Tech & Software Savvy: Comfortable using computer systems, multi-line phone setups, and digital scheduling/dental software (e.g., Dentrix)

• Communication & Empathy: Excellent verbal and written communication skills with a compassionate, non-judgmental attitude toward patients of all backgrounds.

• Multi-Tasking Under Pressure: Ability to manage a busy lobby, ring phones, and handle patient paperwork simultaneously without losing your cool or attention to detail.

• Reliability: High level of dependability and punctuality to ensure our doors open on time for our morning patients.

• Great Earning Potential: Earn a solid $18.00/hr base pay with realistic weekly bonus incentives that can add up to $13,000 extra per year ($250/wk)!

• Upbeat Team Environment: Work alongside a supportive team that values hard work, clear communication, and community care.

• Direct Impact: Be the heartbeat of a practice dedicated to giving local families access to reliable, affordable dental care.