Information Technology Supervisor 3 (PN 20079216

Job Description
- Information Technology Supervisor 3 (PN ) (2600058F)

Information Technology Supervisor 3 (PN ) (2600058F)

Developmental Disabilities
- Central Office

Agency Contact Name and Information:
Caleb Skinner, caleb.skinnero.gov

Ongoing

United States of America-OHIO-Franklin County

Compensation: $48.93 per hour

Full-time

Union:
Exempt from Union

Information Technology

Technical

Skills:

Information Technology

Professional

Skills:

Adaptability, Analyzation, Critical Thinking, Confidentiality, Continuous Improvement

Primary Technology: IT Service Management Tools

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion
• Partnership
• Respect

• Leads a multidisciplinary IT operations team responsible for Dev Ops deployments, Tier 1 support, Service Now administration, and cybersecurity operations.
• Oversee day-to-day Dev Ops activities from the operations side, including application deployment, environment management, release scheduling, and monitoring of production systems.
• Ensure timely and high-quality Tier 1 help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.
• Oversee the administration and optimization of the Service Now platform, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, standard operating procedures, and deployment best practices that enhance reliability, security, and service quality.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development and infrastructure teams, security staff, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.
• Attends training classes &/or seminars.
• Reads literature to keep abreast of and evaluate any emerging trends & technologies.
• Maintain policies related to job responsibilities.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

7 1/2 years (90 months') experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management…