Relationship Specialist

Position Summary

We are seeking a Relationship Specialist to manage financing (floor planning) for independent auto dealers in the Charleston, WV market. The role focuses on attracting new business, growing AFC revenue, and balancing risk.

• Use critical thinking to assess business and risk situations and make decisions with little oversight.
• Develop an understanding of customer needs by using CRM tools and work queues.
• Grow the portfolio organically and assist in promotional efforts for product campaigns and cross‑platform partnerships.
• Manage, service, and balance risk on customer accounts.
• Manage existing accounts and drive new growth opportunities.
• Embrace a culture of supporting others' success as they grow in their role.

• Minimum of three to five years of experience in customer‑Facing, sales, or sales support roles.
• Valid driver’s license with reliable transportation.
• Ability and desire to travel frequently (50‑75%) within the market.
• Experience working in a multi‑faceted environment, effectively managing multiple tasks with a strong focus on productivity.
• Proficient sales expertise, adaptable to audiences, maintain curiosity, and effectively resolve core dealer issues.
• Strong understanding of portfolio management, risk, and new business development.
• Ability to work independently and autonomously as well as part of a team.
• Ability to use and understand required technology (mobile applications, software).
• High level of accountability toward local goals and business targets.
• Nice to have:
  Previous auto industry or financial services experience; experience with Google Workspace, Salesforce, Tableau.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid vacation, personal, and sick time
• Paid maternity and paternity leave (US)
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition reimbursement for eligible programs
• Opportunities to expand skill set and share knowledge across a globally recognized organization.

Charleston, WV. Must travel 50‑75% within the assigned territory.

OPENLANE is an equal opportunity employer and a drug‑free workplace.