Manager, Service Excellence
Listed on 2026-03-02
-
Management
Operations Manager, Program / Project Manager -
Engineering
Operations Manager
Start Date:
9/22/25
Job Location (Short):
Franklin, Pennsylvania, USA, 16323 | Warrendale, Pennsylvania, USA, 15086
Requisition Onsite or Remote:
Onsite Position
Join Komatsu and Be Part of Something Big!
Job OverviewLocation:
Warrendale, PA preferred, but other locations may be considered.
Lead the development and implementation of global service standards and best practices in collaboration with regional and global teams, ensuring consistent, customer-focused service delivery across all regions. Continuously enhance Komatsu's service offerings through competitive benchmarking, policy alignment, and customer feedback-driven improvement programs.
Key Job ResponsibilitiesCOLLABORATION
Working together with one or more people to complete a project or task or develop ideas or processes.
ADAPTABILITY
Having the ability to adjust to changes in their environment.
HUNTER MENTALITY
A combination of traits that can help someone achieve their goals with consistency and precision.
BUSINESS ACCUMEN
Having the ability to understand business situations and make sound decisions that lead to successful outcomes.
APPLICATION OF KNOWLEDGE
Being able to use what you've learned to make decisions and complete tasks in different situations.
LEADERSHIP
The ability to guide, influence or lead others to accomplish a shared goal.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits:
Medical, dental, vision, HSA, wellness programs, etc. - 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.
We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift,…
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