Senior Collections Coordinator

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

• Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more

The Collections Coordinator plays a key role within a high-volume shared services environment, supporting billing, credit, and collections activities for hotel properties across North America. This position partners closely with hotel Sales, Events, Finance, and clients to manage credit risk, ensure timely collection of advance deposits and invoices, minimize aged receivables and bad debt exposure, and maintain strong customer relationships. The role requires a strong understanding of the order-to-cash process, exceptional customer service skills, meticulous recordkeeping, adherence to accounting and PCI compliance standards, and the ability to consistently meet established performance and service‑level targets.

• A relationship builder with a dynamic approach to developing connections
• A continually curious forward thinker who loves to find creative solutions
• A team builder with the ability to establish a strong following
• Comfortable with taking the lead in a variety of settings
• Collaborator who excels in an exciting, ever-evolving environment
• Veterans and military spouses are encouraged to apply

• Creates client master accounts in hotel property management system
• Reviews all group sales and catering contracts to confirm financial terms, concessions, and payment schedules ensuring that billing and collection protocols are accurately identified in the meetings and events technology platforms and executed as contracted with the client
• Invoices advance deposits timely in accordance with contractual terms to ensure timely remittances by clients by established due dates
• Collects payment of advance deposit invoices in accordance with contractual terms
• Collects payment of invoices for services rendered for meetings and events
• Completes invoicing, collections, and activity tracking logs via Smartsheet tools
• Applies payments made by credit card in the hotel property management system on a daily basis
• Able to research account disputes and resolve billing discrepancies by working with the group billing coordinators and hotel operation teams
• Maintains the accuracy of the Accounts Receivable Aging for their assigned hotel locations
• Provides collection status updates to hotel and shared service leaders
• Leads monthly…