Customer Service Representative

Position: Customer Service Representative I
Wilbert Funeral Services, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

We are seeking a professional, organized, and detail-oriented Admin Assistant to join our team. This is a full-time, in-office position serving as the first point of contact for clients, and visitors. The ideal candidate will provide exceptional customer service while supporting administrative, operational, and coordination tasks across multiple departments.
** Key Responsibilities
**** Administrative Support
*** Process and manage miscellaneous order acknowledgments
* Support local management with misc. tasks required
* Maintain accurate and organized records
* Provide general administrative assistance to team members
** Meridian Vault Board Coordination
*** Print service tickets to update a daily, and weekly, calendar for onsite cemetery services
* Organize, track, and maintain daily documentation for services
* Communicate updates to appropriate personal
** Front Desk & Communication
*** Greet and assist clients and visitors in a professional and courteous manner
* Answer and direct incoming phone calls
* Forward calls related to matters outside of general inquiries to CSR Representatives as needed
* Manage incoming and outgoing mail and deliveries
** Shipping & Logistics
*** Coordinate and manage shipping requests
* Prepare shipping documentation and ensure timely processing
** Database & Record Maintenance
*** Maintain and update the cemetery database
* Ensure accuracy and completeness of records
* Perform routine data audits and updates
** Additional Duties
*** Support various miscellaneous office tasks such as coordinating events, collecting materials, light office cleaning and organizing
** Qualifications
* ** High school diploma or equivalent required
* Previous receptionist or administrative experience preferred
* Strong organizational and multitasking skills
* Excellent written and verbal communication abilities
* Proficiency in Microsoft Office and database systems
* Detail-oriented with strong data entry accuracy
* Ability to work independently and as part of a team Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.

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