Assistant Director of Operations

Assistant Director of Operations

Full Time in Franklin - TN

At Jordan Drake - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Location:

Franklin, TN 37064

You May Be a Great Fit as the Assistant Director of Operations at Jordan Drake - State Farm Agent if

• You’re detail-oriented, especially when handling sensitive information or important claims.
• You stay organized and focused, even when juggling multiple conversations or tasks.
• You genuinely care about your community and is dedicated to providing excellent service that makes a positive impact on the people around you.
• You bring optimistic energy and can turn stressful moments into moments of reassurance.
• You’re a natural relationship-builder who earns trust quickly and keeps it.

The Assistant Director of Operations supports the daily management of office activities and assists with implementing business processes that align with agency goals. This position plays an important role in coordination, team communication, and operational consistency.

Responsibilities

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.

Qualifications

• Strong organizational and analytical abilities.
• Effective written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.
• Must be able to obtain required state insurance licenses.

Compensation $43,000.00 - $55,000.00 per year.

Benefits

• Downtown Franklin, TN Office Location
• Simple IRA Matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.