Client Support Representative

Position Summary

The Client Support Representative is an operational support role within the Client Support team, responsible for executing core tasks that enable Enable Comp's revenue cycle operations. This role focuses primarily on medical documentation retrieval and processing, assisting with inventory reconciliation compilation, and supporting prebill work queue resolution. The Client Support Representative partners with the Client Delivery team to communicate operational findings and elevate client-impacting issues, ensuring seamless coordination across functions.

This role does not have direct client interaction; all client communication is facilitated through the Client Delivery team.

• Retrieve and acquire medical documentation from client systems, including but not limited to implant invoices, UB-04 documents, Explanations of Benefits, and medical record components
• Submit document request lists and monitor outstanding requests on a regular cadence to ensure Enable Comp receives necessary claim documentation for processing
• Scan, upload, and store medical documentation and confidential patient health information (PHI) in accordance with Enable Comp's data handling standards
• Assist in compiling client reconciliations by gathering and organizing data from client systems and Enable Comp platforms to prepare reconciliation reports for review and resolution
• Assist in working client reconciliations by researching closed and returned claims, resolving open items, posting adjustments, entering refund and payment research requests, and reviewing or rebilling missing claims
• Support prebill work queue resolution for assigned clients, maintaining performance within established KPI standards
• Partner with Client Delivery team members to communicate operational findings, elevate client-impacting issues, and ensure alignment on inventory and documentation needs
• Identify and report client system issues, workflow barriers, and process gaps to the Client Support People Leader for resolution or escalation
• Identify and elevate recurrent process gaps that contribute to claims appearing on reconciliations to the Client Support People Leader, supporting upstream resolution by Revenue Services
• Maintain accurate and consistent documentation within the E360 platform in real time as actions are completed, ensuring all account activity is properly recorded
• Use multiple systems to perform accurate and timely data entry in support of operational workflows
• Assist in efficiently moving work through the department and cooperate with other departments as needed
• Follow established standard operating procedures (SOPs) and contribute feedback on process improvement opportunities
• Other duties as assigned

• High School Diploma or GED required
• 1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred
• Familiarity with medical claims documentation and payer/provider data processes preferred
• Equivalent combination of education and experience will be considered
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook)
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• Regular and predictable attendance

• Practices and adheres to Enable Comp's Core Values, Vision and Mission
• Ability to handle large volumes of work while paying close attention to detail
• Ability to work in a fast-paced environment with a strong sense of urgency
• Demonstrated ability to work under limited supervision, manage multiple tasks, and prioritize assignments within time constraints
• Effectively communicate issues, problems, and results that impact timelines for task completion
• Ability to interact professionally at multiple levels within the organization
• Strong organizational skills and attention to detail
• Willingness to learn and adapt in a dynamic, evolving operational environment

Enable Comp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.