Housing Assistant, Administrative​/Clerical

Job Details

Job Location:

104 SOUTHEAST PARKWAY SUITE 100 - FRANKLIN, TN 37064

Position Type:
Full Time Salary Range: $18.00 - $20.00 Hourly Job Category:
Admin - Clerical

The Housing Assistant supports Grace Works Ministries’ goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the Grace Works Ministries’ team, the performance includes demonstrating the following accountabilities: uphold mission and culture, exhibit teamwork, have strong job knowledge, and demonstrate leadership skills.

The Housing Assistant will be responsible for supporting the Neighbor Services department in processing new and existing Rent Assistance requests, while also providing support to the Front desk staff and the Graceworkers.

• Deliver outstanding customer service while exhibiting compassion and respect towards all individuals within the community
• Review initial rent assistance requests, gather supporting documentation, communicate with neighbors and landlords, approve and submit payment requests
• Document and update neighbors accounts based on interactions and services provided
• Handle Neighbors inquiries and complaints in a timely manner
• Act as backup for Front Desk staff when needed
• Provides support to the Neighbor Services team
• Schedule Food appointments and Process requests for Utility Assistant
• Provide neighbors with information and other resources for additional support
• Understand and follows the Shelter program guidelines
• Participates in Grace Works’ fundraising events and outreach events.
• Answer phone calls and respond to email inquiries in a timely manner
• Maintain confidentiality of Neighbor’s information
• Work collaboratively with community partners and Services Providers
• Able to react to change productively and handle all other duties/essential tasks as assigned.
• All other duties as assigned.