Housing Assistant- FT

POSITION SUMMARY The Housing Assistant will be responsible for supporting the Neighbor Services department in processing new and existing Rent Assistance requests, while also providing support to the Front desk staff and the Grace workers.

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

Deliver outstanding customer service while exhibiting compassion and respect towards all individuals within the community

Review initial rent assistance requests, gather supporting documentation, communicate with neighbors and landlords, approve and submit payment requests

Document and update neighbors accounts based on interactions and services provided

Handle Neighbors inquiries and complaints in a timely manner

Act as backup for Front Desk staff when needed

Provides support to the Neighbor Services team Schedule Food appointments

Provide neighbors with information and other resources for additional support

Understand and follows the Shelter program guidelines

Participates in Grace Works’ fundraising events and outreach events.

Answer phone calls and respond to email inquiries in a timely manner

Maintain confidentiality of Neighbor’s information

Work collaboratively with community partners and Services Providers Able to react to change productively and handle all other duties/essential tasks as assigned.

All other duties as assigned.

SUPERVISORY RESPONSIBILITIES NoneQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE Bachelor's degree in social work, Human Services, or related field preferred.

OTHER SKILLS Proficiency in both English and Spanish is strongly preferred. Strong interpersonal skills; ability to communicate effectively with a diverse range of individuals; motivated, energetic self-starter with strong problem-solving skills; good judgment; ability to handle multiple tasks simultaneously; computer literate with working knowledge of Word and Excel; ability to learn new database systems; highly developed organizational, planning and oral and written communication skills;

excellent time and self-management skills; strong sense of initiative and ability to work under pressure on multiple projects; ability to work independently and as a part of a teamWORK ENVIRONMENT Position involves everyday risks or discomforts that require standard safety precautions. Position requires standing on concrete floors and lifting of up to 20 lbs and moving items on occasion