Office & Homeowner Services Coordinator

Habitat for Humanity Williamson-Maury (HFHWM) is a faith-based, nonprofit housing ministry that partners with local families to build safe, energy-efficient homes and sell them with affordable mortgages. Through the generosity of volunteers, donors, and community partners, HFHWM helps families achieve the dream of affordable home ownership while strengthening our community.

The Office & Homeowner Services Coordinator serves as the welcoming face of the organization while providing administrative, operational, and homeowner services support. This position serves as the central administrative hub for the organization, ensuring the efficient daily operation of the office while coordinating administrative functions for staff and leadership. The coordinator also provides administrative support throughout the homeowner journey, from application through post-closing, by maintaining accurate records, supporting underwriting and compliance activities, coordinating communications, and helping deliver an exceptional experience for homeowners, volunteers, donors, and community partners.

This position is designed to provide comprehensive administrative support while developing a strong understanding of Habitat's Homeowner Services program. As experience and proficiency grow, the coordinator will have opportunities to assume increasing responsibility within the homeowner services process.

The ideal candidate enjoys creating order, building relationships, providing outstanding customer service, and helping people navigate one of the most important journeys of their lives while supporting the day-to-day operations of a mission-driven organization.

This position reports to the VP of Finance and works closely with the Homeowner Services Manager and all departments to support Habitat's mission and organizational operations.

• Serve as the first point of contact by greeting visitors, answering phones, responding to general inquiries, and providing information about Habitat's programs and services.
• Manage incoming and outgoing mail, shared organizational email accounts, office inventory, supplies, equipment and copier maintenance.
• Coordinate office maintenance and maintain a clean, organized, and welcoming office environment to support efficient daily operations.
• Coordinate relationships with office vendors and service providers, including office equipment, maintenance, supplies, postage, and other administrative services.
• Manage organizational calendars, scheduling, administrative projects and internal communications.
• Coordinate administrative communication and workflow between departments to help ensure projects, homeowner files, meetings, and organizational priorities move forward efficiently.
• Coordinate staff meetings by recording and distributing meeting minutes and assisting with board meeting preparation, retreats, special events, and other meeting logistics.
• Assist with document preparation and organization for audits, grant monitoring, compliance reviews, board materials, and other organizational reporting as assigned.
• Coordinate staff acknowledgments, including birthdays, anniversaries, condolences, and other celebrations.
• Ensure proper procedures are followed for incoming funds in coordination with the Finance and Development Departments.
• Maintain confidentiality while handling sensitive organizational, financial, and homeowner information.
• Identify opportunities to improve office procedures and administrative efficiency.
• Maintain organizational filing systems, forms, templates, and administrative procedures to support consistency and operational excellence.
• Serve as a Notary Public if commissioned (preferred but not required).

• Serve as an administrative resource for prospective and current homeowners by providing timely communication, scheduling, document collection, and administrative support throughout the Home ownership and Critical Repair programs.
• Assist with applicant intake, document collection, background checks, file management, and preliminary administrative review of required documentation to support…