Experienced Automotive Service Advisor

Darrell Waltrip Honda

Location:

1430 Murfreesboro Rd, Franklin, Tennessee 37067 Hendrick Automotive Group is seeking an Experienced Service Advisor at our award-winning Darrell Waltrip Honda dealership in Franklin, Tennessee! Darrell Waltrip Honda sets itself apart with a slew of accolades, to include: #1 Honda Dealership in Tennessee, five years running! #1 Service Department in all of Hendrick Automotive Group (out of 100+ dealerships nationwide)! Service Department earned the Honda CSI Award and "Fixed Right the First Time" recognition for the last six consecutive years!

What our teammates receive: NO COST Medical and Prescription Plan Coverage with Employer-Paid Premium Competitive Performance-Based Pay Structure 401(k) Retirement Plan with Company Match Paid Time-Off - Vacation and Sick Time Basic Life Insurance with Supplemental Life Options Dental and Vision Insurance Options Employee Discounts on Vehicles and Service College Scholarship Program Clean state-of-the-art facilities Opportunity for growth and advancement What our Service Advisors do:
Meets dealership sales goals. Works with customer and technician to identify required maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.

Summary:

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:
Works with customer and technician to identify required maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Schedules appointments with customer.

Meets dealership’s standards for repair and order production. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired

Education:

High School Diploma Field of Study/

Work Experience:

Automotive Desired

Work Experience:

3+ years Education/

Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills. Certificates and Licenses:
Valid Driver’s License Computer

Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations. Communication

Skills:

Ability to understand and follow…