Experienced Automotive Service Advisor

Darrell Waltrip Honda

Location:

1430 Murfreesboro Rd, Franklin, Tennessee 37067

Hendrick Automotive Group is seeking
** an Experienced Service Advisor
** at our award-winning
** Darrell Waltrip Honda
** dealership in Franklin, Tennessee!
** Darrell Waltrip Honda sets itself apart with a slew of accolades, to include:*** #1 Honda Dealership in Tennessee, five years running!* #1 Service Department in all of Hendrick Automotive Group (out of 100+ dealerships nationwide)!
* Service Department earned the Honda CSI Award and  Fixed Right the First Time  recognition for the last six consecutive years!
** What our teammates receive:
*** NO COST Medical and Prescription Plan Coverage with Employer-Paid Premium
* Competitive Performance-Based Pay Structure
* 401(k) Retirement Plan with Company Match
* Paid Time-Off - Vacation and Sick Time
* Basic Life Insurance with Supplemental Life Options
* Dental and Vision Insurance Options
* Employee Discounts on Vehicles and Service
* College Scholarship Program
* Clean state-of-the-art facilities
* Opportunity for growth and advancement
** What our Service Advisors do:
*** Meets dealership sales goals.
* Works with customer and technician to identify required maintenance.
* Advises customers on necessary and recommended services.
* Offers additional services and repairs to customers.
* Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
* Estimates cost of mechanical, electrical, or other repairs.
* Enters itemized estimate on service order and explains estimate to customer.
*
* Summary:

** Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
*
* Supervisory Responsibilities:

** This job has no direct supervisory responsibilities.
** Essential Duties and Responsibilities*
* ** include the following:
*** Works with customer and technician to identify required maintenance.
* Advises customers on necessary and recommended services.
* Offers additional services and repairs to customers.
* Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
* Estimates cost of mechanical, electrical, or other repairs.
* Enters itemized estimate on service order and explains estimate to customer.
* Schedules appointments with customer.
* Meets dealership's standards for repair and order production.
* Maintains CSI at or above Company standards
* Maintains an organized, clean and safe work area
* Participates in required training
* Records all hours worked accurately in company timekeeping system
* Follows Safeguards rules and regulations.
* Demonstrates the Company's Core Values
* Complies with Company policies and procedures
* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
* Other duties as assigned
*
* Qualifications:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
** Desired

Education:

****√
** High School Diploma
** Field of Study/

Work Experience:

****√
** Automotive
* * Desired

Work Experience:

****√
** 3+ years
** Education/

Experience:

** Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
** Certificates and Licenses:****√
** Valid Driver's License
** Computer

Skills:

** Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership…