Client Delivery Specialist

Enable Comp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, Enable Comp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes.

By partnering with clients to supercharge the reimbursement process, Enable Comp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. Enable Comp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc.

5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary

The Client Delivery Specialist is a client-facing role responsible for supporting operational delivery, performance transparency, and issue resolution for assigned client accounts. This role is focused on building strong operational understanding, developing consultative skills, and ensuring consistent execution of Client Delivery standards. The Client Delivery Specialist partners closely with Revenue Services, Client Success, Implementation, and other internal teams to translate operational data into meaningful client narratives, support issue resolution workflows, and reinforce Enable Comp's value across the client lifecycle.

This role emphasizes developing sound judgment, structured problem analysis, and professional client communication, while operating under the guidance and escalation support of the Client Delivery Director.

• Serve as a primary operational point of contact for assigned client accounts, supporting delivery between client expectations and internal operational execution
• Develop a working understanding of client contracts, workflows, service-line scope, and operational nuances
• Support the interpretation of operational data and trends to assist in client-facing discussions and reporting
• Lead/Participate in client meetings, operational touchpoints, and reviews
• Assist in identifying operational risks, emerging issues, and opportunities for improvement within assigned accounts
• Monitor operational performance indicators and inventory health to identify potential concerns or deviations from expectations
• Support root cause analysis efforts and contribute to structured action plans for issue resolution
• Track action items, follow-ups, and commitments to ensure accountability and timely resolution
• Escalate issues appropriately to the Client Delivery Director, providing clear context, analysis, and recommended next steps
• Support adherence to escalation protocols and documentation standards
• Prepare monthly operational reviews, reporting packages, and client-facing materials
• Draft meeting notes, summaries, and action item documentation for internal and client distribution
• Support post-meeting follow-up activities to ensure continuity and delivery across teams
• Contribute to the development of clear, professional client narratives grounded in operational facts
• Partner with Revenue Services teams to understand operational drivers, dependencies, and constraints
• Coordinate with Client Success, Implementation, and other internal stakeholders to support smooth transitions and ongoing delivery
• Participate in internal account reviews and briefings to maintain shared understanding of client status and priorities
• Ensure accurate and timely documentation of client interactions, updates, and escalations in CRM
• Participate in training, knowledge-sharing, and process improvement initiatives within Client Delivery
• Apply…