Product Manager

Product Manager – Sedgwick

PRIMARY

PURPOSE:

The Product Manager represents the “voice of the client” by maintaining and prioritizing the product backlog that maximizes business value. This position translates client needs into clear, actionable requirements. The Product Manager solicits stakeholder input and feedback to inform product decisions and partners closely with the development team to balance functional outcomes with technical feasibility, manage dependencies, and support predictable delivery.

• Set product vision & roadmap
• Perform external and internal discovery to identify client needs, market opportunities, and business priorities, incorporating technical constraints, platform standards, and architectural considerations into product direction
• Collaborate with Operations, Sales, and Product leadership to ensure strategic alignment, secure sign‑off on key business decisions, and balance functional and technical tradeoffs
• Work with the Product Director to adjust scope, sequencing, and roadmap decisions, ensuring product functionality aligns with both business outcomes and technical feasibility
• Define product outcomes (OKRs), represent the “voice of the client,” and communicate roadmap progress, risks, and dependencies to stakeholders
• Oversee, coordinate & support development work
• Estimate effort required to complete requests and allocate capacity accordingly
• Partner with Product Management and stakeholders to define business and functional requirements and gather necessary inputs
• Define user stories, acceptance criteria, and prioritize backlog to meet sprint goals
• Ensure product strategy, requirements, and priorities are well understood and effectively communicated to development teams, including through intake processes
• Understand and coordinate intra‑team and external dependencies as applicable
• Collect, track, and report KPI data to support Product Group OKRs and monitor performance metrics such as efficiency and quality
• Represent the development team in work related to core delivery, non‑functional requirements, and technical initiatives (e.g., maintenance, support, and technical debt)
• Participate in sprint ceremonies and evaluation meetings (e.g., planning, reviews, retrospectives)
• Contribute to or author IT and product documentation as needed
• Maintain a holistic understanding of business processes and internal system configurations impacting the product and evaluate technical implications of proposed changes
• Assess business process changes and system impacts to ensure features can be implemented effectively and sustainably
• Serve as a primary contact for stakeholders, ensuring clear communication of requirements, risks, assumptions, and delivery decisions
• Provide product expertise, consultation, and support for release readiness, lifecycle management, and continuous improvement activities

• Perform other duties as assigned
• Travel as required

• Bachelor's degree from an accredited college or university preferred; licenses as needed
• Eight (8) years’ experience in product strategy, product management or requirements intake role
• Experience with agile development strongly preferred
• Knowledge of agile methodologies and tools and experience writing and managing user stories
• Cross‑functional collaboration and ability to build productive relationships with technical and non‑technical partners
• Business and technology acumen, including understanding customer needs, technical concepts, and business strategy
• Effective communication skills, encompassing clear verbal, written, and presentation communication with diverse stakeholders
• Analytical and problem‑solving skills, with the ability to interpret data, assess tradeoffs, and inform decisions
• Organizational and time management skills, enabling prioritization of work, management of competing demands, and reliable delivery
• Leadership and influence skills, including people management, negotiation
• Professional execution and accountability, including producing quality written outputs, working effectively in team environments, and meeting or exceeding performance expectations

• Reasonable accommodations will be considered where applicable and appropriate
• Physical: computer keyboarding, travel as required
• Mental: clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Auditory/Visual: hearing, vision, and talking

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.