WFM Specialist II

About the Role

As a Workforce Management Specialist II, you will advance the optimization of workforce planning and management, overseeing assigned schedules to maintain accurate records and ensuring efficient operation of our workforce.

• Provide high-level workforce management support, overseeing staff schedules to optimize resource allocation and meet service level objectives, while aligning with contractual staffing matrices.
• Collaborate closely with division regional site leadership to ensure workforce planning aligns with business objectives, making real-time scheduling adjustments to maintain service levels.
• Conduct in-depth data analysis, administer advanced workforce management software, and mentor Workforce Management Specialists I to support forecasting, streamline processes, and enhance workforce efficiency.
• Manage and maintain workforce management tools, such as HCM, Salesforce, and Service Now, while preparing and presenting accurate records and reports to senior management.
• Assist in providing statistical reports on labor management and support corrective action plans when needed, demonstrating a proactive approach to optimizing workforce performance.

Education:

• High school diploma or equivalent.
• Associate degree in business administration, health care administration, or related field preferred.

Experience:

• 2 years of progressively more responsible administrative or related experience desired.
• Direct scheduling experience preferred.
• Medical correctional experience strongly desired.

Licenses /

Certifications:

• None required.

• Medical, dental, vision, paid time off, 401k.
• Daily Pay – receive your money as you earn it.
• Tuition assistance and dependent scholarships.
• Employee assistance program with free counseling and health coaching.
• Company-covered life insurance.
• Tax-free Health Spending Accounts (HSA).
• Wellness program featuring fitness memberships and product discounts.
• Preferred banking partnership and discounted rates for home and auto loans.
• Eligibility for perks and benefits varies by employee type and length of service.

Our mission is to make a difference every day in the lives of the underserved. We foster a people-first culture that values diversity equity inclusion belonging, autonomy in a warm team environment, and growth and training. We believe in always do the right thing and celebrate a deep desire to help society’s most vulnerable.

We are an Equal Employment Opportunity Employer. We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees. We are an affirmative action employer in accordance with applicable state and local laws.