Lead Strategic Customer Success Partner; Transportation​/Logistics

Req #: 2998

No immigration sponsorship or transfer available for this role.

Schedule:
Full Time

Job Type: Hybrid

Salary Type:
Salary

Req #: 2998

No immigration sponsorship or transfer available for this role.

This position will work at onsite at our customer facility in Franklin, TN.

The Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Lead Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.

• Manage portfolio of $2M+ net revenue
• Design and creates opportunities for cross-sell/up-sell
• Drives business growth
• Sets strategic goals for customers, collaborates with cross-functional teams, ensures client satisfaction across multiple projects
• Understands all service offerings and can recommend based on customer strategic needs
• Guides others on CE best practices
• Handles escalations and comfortable with tough customer conversations
• Demonstrates strong executive communication skills
• Owns M /Q  design - more custom, complex slides; start from scratch.
• Should independently own decks with little support.
• Involved with contract negotiations, budgeting and resource allocation

• High school diploma or GED equivalent
• At least 7 years experience in a customer facing role within transportation/logistics
• Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
• Experience creating reports in Excel or Google Sheets

• Bachelor’s degree in business, logistics or other related fields
• 8 years logistics and transportation experience
• Manhattan and SAP experience
• Experience presenting to Senior Leadership
• Account management experience
• Experience with Tableau or Power BI

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.

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Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.