Provider Relations Director

Position Summary

The Director of OP Provider Relationship, Outpatient Network, focuses on mobilizing business development growth strategies utilizing clinic-based roles including executive directors, community outreach liaisons, and clinical and operations resources. The role leads and/or supports clinic and state level business development strategies at designated locations, connecting providers, clients, and families to Odyssey’s clinical services while establishing a trusted provider community/state network to refer out to when needed.

The role leverages internal and external resources to educate communities, providers, clients, and families about psychiatric conditions, services and supports available. The position partners with key Odyssey leaders and departments, along with location leaders and teams, to establish and update critical measurements of productivity/targets/goals and client-service strategies. Forms strategic alliances within Odyssey to identify and remove barriers to access and monitor for continuous process improvement.

• Build a state and clinic level strategic, targeted growth plan by evaluating, analyzing, interpreting, and presenting clinic and market utilization data to assigned locations.
• Collaborate with service locations and company leadership to establish, communicate, and champion strategic growth initiatives.
• Create and initiate new innovative approaches to growth and mobilize them in partnership with operations and Odyssey leadership.
• Develop retention strategies for top, maintenance, and new targeted accounts in cooperation with clinic, network, and Odyssey leadership.
• Develop goals and timelines for new and enhanced key account opportunities; communicate, monitor, and execute sales and retention strategies and plans; ensure strategic accounts are managed and internal/external obstacles are identified, minimized, or eliminated.
• Prepare and present monthly/weekly reports or updates as requested, identifying trends and additional business opportunities with existing and new accounts/strategies that address obstacles as needed.
• Collaborate with admissions to obtain accurate referral source trends and provide referral source feedback to leverage increased market share for the facility and corporate network entities.
• Leverage Salesforce CRM to analyze and trend leads, inquiries, and admissions and align business development strategies accordingly to develop departmental annual and quarterly plans, audit all outreach activities within Salesforce to ensure completeness and meaningful content, and train the team to use Salesforce to analyze and develop regional strategic plans.
• Create, evaluate, assess, and adjust to achieve high ROI on key growth initiatives and staff productivity to drive quality inquiry calls and admissions to meet or exceed goals.
• Provide Odyssey and field leadership with actionable analysis of call and admissions trends that highlight growth drivers and detractors; develop and provide orientation and training to all onboarding team members and any additional customer service training needs for all internal stakeholders as assigned.
• Monitor all communications to maximize customer-facing quality encounters, providing timely feedback, accurate information, and coaching to team members and strategic partners; identify and overcome obstacles within the admissions and clinical partnership relations; ensure the company and location talking point/branding guidelines are up-to-date and utilized in internal and external written and verbal communications; facilitate strategic growth quarterly meetings involving the Odyssey and facility leadership(s);
  
  provide weekly coaching sessions with at least one ride every 6 months.
• In partnership with Odyssey marketing resources, advance branding to grow SEM and social media growth strategies; create innovative growth strategies targeting differentiated clinical and organizational partnerships to earn a preferred and leading market position; generate Odyssey University lectures/presenters from assigned locations.

• Attend scheduled virtual, in-person, and internal and external business…