Client Relationship Executive III

Xsolisis an AI-driven technology company reducing administrative waste in healthcare by enabling smarter collaboration between providers and payers. Since 2013, our vision has been to create a frictionless healthcare system.

We are proudly headquartered in Franklin, TN - one of the nation's fastest-growing hubs for healthcare innovation - we are at the heart of a thriving ecosystem of health systems, payers, and technology leaders.

Our flagship product,Dragonfly®, is the first and only AI-driven platform to continuously assign real-time predictive scores for medical necessity. Dragonfly has delivered proven results across 600+hospital, health system, and health plan clients and earned repeated industry recognition.

With recognition on theInc.
5000andDeloitte Technology Fast 500lists,Xsolisis also one of the fastest-growingprivately-held companies in the country and across North America, andwe'relooking for talented people to grow with us.

Position Summary Details

The essential functions include, but are not limited to the following:

• Own and execute comprehensive strategic client plans for assigned accounts, including retention, renewal, growth, relationship development, value realization, product adoption, and risk mitigation strategies.
• Serve as the primary strategic relationship leader and trusted advisor for assigned clients, maintaining a strong relational footprint across operational, clinical, revenue cycle, IT, finance, managed care, and executive leadership stakeholders.
• Lead renewal strategy and execution for assigned clients, proactively identifying risks, aligning internal stakeholders, developing strategy, and driving contracts to completion in partnership with Sales, Finance, Legal, and executive leadership.
• Identify, develop, and advance expansion opportunities across the Xsolis portfolio by connecting client priorities and operational challenges to relevant solutions and measurable business value.
• Develop a deep understanding of each client’s strategic priorities, organizational structure, workflows, performance goals, technology environment, and evolving business needs to inform account strategy and Xsolis engagement.
• Lead executive-level business reviews and strategic partnership discussions that clearly communicate outcomes, adoption, value, opportunities, risks, and recommended next steps.
• Establish and maintain effective client operating cadences, ensuring performance, utilization, reporting, service delivery, open issues, and strategic initiatives are consistently reviewed and advanced.
• Monitor client health and proactively identify retention, adoption, satisfaction, operational, competitive, and relationship risks. Develop and lead cross-functional action plans to address issues before they impact the partnership.
• Partner with Product, Clinical, Data/Analytics, Implementation, Support, IT/Interoperability, Sales, Marketing, Finance, Legal, and other internal teams to align resources and ensure client and business objectives are achieved.
• Ensure clients understand and realize value across all contracted products and services, including appropriate utilization of reporting, analytics, workflows, and available optimization opportunities.
• Translate client feedback, market trends, and emerging needs into actionable insights for Xsolis leadership and cross-functional partners, advocating for the client while balancing company priorities and commercial objectives.
• Build client advocacy by developing executive champions and securing participation in references, case studies, webinars, advisory councils, peer discussions, product feedback forums, and other strategic activities when appropriate.
• Support health plan and payer strategy within assigned accounts, including opportunities to expand payer connectivity and advance workflows that strengthen the value of the Xsolis partnership.
• Maintain accurate account strategy, opportunity, renewal, risk, relationship, and activity information in designated client engagement and CRM tools.
• Achieve annual retention, renewal, and growth objectives as established by company leadership.
• Up to 60% travel.