Customer Service Rep

Harcros Chemicals is an employee-owned chemical manufacturing and distribution company headquartered in Kansas City, Kansas, with over a century of industry experience. With operations across North America and a nationwide distribution network, we deliver reliable, high-quality chemical solutions to customers worldwide across industries including water treatment, agriculture, oil and gas, personal care, and more. Safety, sustainability, and exceptional service are at the core of everything we do.

Position Summary:

The Customer Service Representative serves as the first point of contact for Harcros, supporting both internal and external customers through various communication channels including email, phone, mail, web portals, and in-person interactions. The position focuses on delivering efficient customer service while managing order processing and communication, acting as a key liaison between customers, suppliers, and internal departments to ensure smooth operations and timely fulfillment of requests.

Key Responsibilities:

* Handle a high volume of emails, phone calls, and sales order processing.

* Act as a liaison between customers and internal/external stakeholders.

* Process customer orders for materials or merchandise.

* Communicate with customers and suppliers via email, phone, and web portals.

* Perform general office duties (filing, ordering supplies, mail handling).

* Enter orders into systems, check inventory, generate shipping documents, and verify customer credit.

* Provide order status updates to customers.

* Serve as point of contact for customers, suppliers, warehouse, shipping, and freight carriers.

* Ensure order accuracy and attach required documentation.

* Prepare and process invoices and credit memos; assist with credit/payment checks.

* Process vendor invoices, freight bills, returns, and claims.

* Maintain documentation/signature files for customer order releases.

* Schedule product production as needed.

* Coordinate shipments to branch locations and customers.

Qualifications:

Required

* High school diploma or GED.

* 1-3 years of related experience or equivalent combination of education and experience.

* Strong communication skills (written and verbal).

* Basic math skills (percentages, discounts, algebra concepts).

* Ability to problem-solve and interpret instructions.

* Proficiency with computers and office software.

* Ability to operate standard office equipment.

Preferred

* Customer-focused mindset.

* Strong multitasking ability.

* Excellent organization and problem-solving skills.

* Service-oriented attitude.

* Ability to work efficiently in a fast-paced environment.

Work Environment:

* Office-based setting with moderate noise levels.

* Frequent interaction with internal teams and external customers.

* Regular use of computers and office equipment.

Physical Requirements:

* Regularly required to sit, use hands, reach, and communicate.

* Occasionally required to stand, walk, or perform physical movements (stooping, kneeling, etc.).

* Must be able to:

* Regularly lift up to 10 pounds

* Frequently lift up to 25 pounds

* Requires specific vision abilities:

* Close, distance, color, and peripheral vision

* Depth perception and focus adjustment

Why Join Harcros Chemicals?

* Employee-owned company where your contributions drive shared success

* Competitive pay, bonus opportunities, and vehicle/car allowances for eligible roles

* Comprehensive benefits, including multiple medical plan options, disability coverage, AD&D, and life insurance

* Strong retirement benefits with ESOP participation, 401(k) and Roth options, company contributions, and early vesting

* Access to Lyra mental health and wellness resources for employees and dependents starting day one

* Supportive, team-focused culture that values collaboration and growth

* 10 paid holidays, including one floating holiday

* Opportunity to build a meaningful career with a company committed to excellence