Customer Support Representative

Company Overview

Bridgestone Americas Inc (BSAM) and Bridgestone Europe-Middle East and Africa (BSEMEA) operate collectively as the Bridgestone West region. They support teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation headquartered in Japan and develop, manufacture and market a wide range of Bridgestone, Firestone and associated brand products.

The Customer Support - Order Management Specialist is responsible for providing order management services to clients. Activities include quoting, processing, fulfilment, review, entry, dispatch and support, and payment. The specialist ensures timely release of orders and maintains pre-established standards and policies to achieve customer satisfaction, monitors and resolves order issues and processing errors, and may develop support delivery strategy, processes, escalation procedures and training.

The role also liaises between customers and internal teams to identify opportunities for improvement, cost reductions, and value-added services.

Preferred candidate must live within an 80-mile radius of our corporate office in Downtown Nashville TN.

• Execute order management process from quoting to payment, ensuring adherence to standards.
• Monitor and resolve order-related issues and processing errors.
• Develop and improve support delivery strategy, processes, escalation procedures, and training.
• Liaise with customers, technical support, product development, sales, and field service to identify opportunities for support delivery improvements, cost reduction and added value.
• Collaborate with manager and teammates to achieve short-term goals.
• Apply knowledge of job processes and tools obtained through work experience.
• Problem-solve and anticipate additional needs or requests.
• Communicate information requiring explanation or interpretation and grow knowledge and skills through training.

• Minimum of 1-2 years of related experience.
• Basic knowledge of job processes and tools gained through work experience.

• A supportive and engaging onboarding experience.
• Opportunity for growth through training and mentorship.
• Corporate Social Responsibility programs.
• Global, dynamic and challenging work environment.
• Work/life flexibility and long-term well-being focus.
• Inclusive, diverse team.

Bridgestone is proud to be an Equal Employment Opportunity employer and considers employment for all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity, genetic information, veteran status or any other characteristic protected by federal, state or local law.

Hired candidates must complete a Form I-9 Employment Eligibility Verification at the start of employment. Temporary work authorization or sponsorship may disqualify a candidate.