Planet Fitness - Member Services Representative - Part Time - Madison TN

Madison, TN 1140 Gallatin Pike S, Madison, TN , United States of America

Pay: $12.00 - $12.50 per hour

Location:

Madison, TN

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities, including answering phones, assisting callers, checking members into the system, taking prospective members on tours, signing up new members and calculating rates, assisting the Club Manager in counting the drawer as needed.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club, including completing daily assigned tasks within the first hour of your shift, helping complete priority cleaning lists, conducting walk‑around and bathroom checks, and participating in special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Customer service background preferably.
• Basic computer proficiency.
• Honest, punctual and reliable.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude and passion for fitness and health.
• Exceptional customer service skills, able to interact positively and professionally with members and co‑workers, exceeding member expectations.
• Strong listening skills, ability to empathize and solve problems.
• Diplomacy in all interactions, using appropriate behavior and language.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting of up to 50 pounds.
• May encounter toxic chemicals during shift.

We are an equal‑opportunity employer. Accommodations are available upon request for candidates with disabilities. We encourage applications from people from all backgrounds.