Front Desk Agent

Imagine being the heartbeat of a vibrant hotel, where every greeting you craft is like a key that unlocks a richer, more thrilling guest experience. At Courtyard Franklin Cool Springs, we’re not just looking for someone to stand behind a desk; we’re searching for someone to stand out in creating memorable moments as they occur, one check‑in at a time.

Do you thrive in an environment where every encounter is an opportunity to shine? Can you switch from tech‑savvy guru, checking guests in with a flick of the wrist, to compassionate confidant, handling late‑night travel tales with tact and empathy? If yes, then we’re looking for you. Be the face that guests look forward to seeing, and the farewell they can’t wait to return to.

Your role is pivotal—at the nexus of arrival and departure, joy and relief, first impressions and lasting memories.

• Master the art of first impressions, delivering exceptional service that sets the stage for an unforgettable guest experience.
• Engage daily with a diverse clientele, both in person and over the phone, ensuring their needs are met with enthusiasm and precision.
• Handle reservations, payments, and service inquiries with a blend of professionalism and personal touch.

You are fluent in English, with superb communication skills that enchant and engage. You are as comfortable with technology as you are with people, adept at navigating computer systems and managing transactions with confidence. This role is active, requiring you to gracefully manage multiple tasks, occasionally lifting up to 20 pounds, all while maintaining your cool.

• Medical, Dental, & Vision Insurance
• Life Insurance & Disability Coverage
• 401-K & Supplemental Insurance
• Boundless Professional Growth and Development Opportunities
• Competitive Compensation Based on Experience
• Exclusive Travel Discounts

Step into a role where you are the director of first impressions, a beacon of hospitality and charm. Elevate your career to new heights in an environment that fosters professional growth and personal satisfaction. Be more than just part of our team, be part of our family, where we celebrate every contribution and support each journey. Are you ready to make a memorable imprint on every guest who walks through our doors?

We can’t wait to meet you.