Customer Account Resolution Specialist

Customer Account Resolution Specialist – Full Time, Clerical, Franklin, TN, US.

Full‑time in‑office position at our Franklin, TN headquarters. Candidates must reside within 60 miles of Franklin, TN.

• Be your client's advocate – Actively guide clients through the timeshare termination process, keeping communication clear and expectations realistic at every stage.
• Make the complex feel simple – Ensure clients fully understand each step and action being taken on their behalf throughout the dispute.
• Build tailored strategies – Draft client‑specific action plans designed to move each case toward successful timeshare ownership termination.
• Keep response times tight – Reply to all client communication within department standards, and address every piece of client feedback within 24 hours with updates posted through chatter threads.
• Maintain pristine records – Keep all client files in Salesforce accurate, current, and thoroughly documented.
• Communicate with consistency and professionalism – Whether it's email, phone, or mail, every touchpoint should reflect the same polished, caring standard.
• Elevate the team around you – Help foster a culture of accountability, efficiency, idea sharing, and a "we can always be better" mindset.
• Stay ahead of the industry – Be a go‑to resource for timeshare industry updates, trends, and general knowledge.
• Jump in wherever you're needed – No task is beneath you; if something needs doing, you're ready to help.

• 2+ years of standout customer service and account management experience – this is a must.
• Exceptional organizational skills – You keep everything in order without being reminded.
• Sharp problem‑solving instincts – When a challenge shows up, you don't freeze; you figure it out.
• A results‑driven approach – You measure success by outcomes and hold yourself to a high bar.
• Attention to detail that doesn't quit – Accuracy matters to you, every single time.
• Flexibility and adaptability – You're energized by change, not threatened by it.
• Integrity that stands on its own – You do the right thing even when nobody's watching.
• A collaborative, team‑first mindset – You make the people around you better.
• Strong work ethic and efficiency – You know how to work hard and work smart.

• Salesforce – Familiarity with managing client records and workflows.
• Customer Service – A background in client‑facing roles where experience mattered.
• Google Workspace / Microsoft Office – Comfortable working across everyday business tools.

• A Mac Book for your work tasks.
• A weekly pay schedule.
• A 401(k) program that includes a company match.
• An employer‑funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance.
• 9 paid holidays.
• Access to our office's health and wellness facilities such as the fitness center and natural courtyard.
• A unique culture featuring food trucks, lounge areas, and occasional foosball tournaments.
• Continuous coaching from industry professionals.

Wesley Financial Group is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E‑Verify.

Monday – Thursday, 9 am – 5 pm and Friday, 9 am – 3 pm. Fridays are earned work‑from‑home days.