Junior Associate, Compliance HelpDesk

This position supports operational processes of the Deloitte U.S. Firms' Risk & Brand Protection Group. Key responsibilities include safeguarding Deloitte and client confidential information, assisting with the transfer of personal data from Deloitte laptops, and providing customer support to partners, principals, and employees of Deloitte U.S. entities who interact with the Compliance Help Desk.

• Responding to Compliance Help Desk support requests through phone, chat, and other support tools
• Guiding callers through policy requirements and mandatory procedures
• Documenting and maintaining records of guidance provided through Help Desk interactions
• Collaborating with internal Risk & Regulatory stakeholders to resolve questions and issues
• Providing backup support for other services managed by the Compliance Help Desk

• Effective written and verbal communication skills
• Customer service attitude with dedication to quality and demonstrated attention to detail
• Ability to understand and communicate policy and procedures consistently, knowing when to seek guidance
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor

Ethics and Compliance

The objective of the Ethics and Compliance team is to support Deloitte's shared values and Global Principles of Business Conduct by centrally coordinating and enhancing existing ethics and compliance practices. The program and underlying policies and procedures have been designed to prevent, detect, and address ethics and compliance issues.

• Bachelor's degree
• Minimum 1+ year of related experience, preferably customer support care within a consumer banking environment
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

• Proficiency using Microsoft Office applications
• Experience handling confidential or sensitive information
• Background in a banking, financial services, or regulated environment
• Service Now or other incident reporting software familiarity
• Knowledge of ethics, compliance, or independence-related processes

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $42,700 to $78,600.