Spanish Bilingual Customer Service Specialist

Location

This role is remote; candidates must reside in Tennessee.

$15.00 per hour, plus a $0.60 bilingual differential. Additional shift differential and incentives may apply. Salary ranges are a general guideline only; actual pay varies by qualifications, experience, geographic location, and business conditions.

• Handle a high volume of inbound customer calls in Spanish and English.
• Assist customers with confirming refunds, processing payments, placing orders, and analyzing account data.
• Offer additional products during each customer interaction to promote sales.
• De‑escalate unique situations while maintaining a fast‑paced call volume.
• Report to an assigned Customer Service Supervisor.
• Work weekends, holidays, and additional hours as required.

• 12 months or more of customer service experience.
• Experience working in a virtual environment.
• Ability to communicate with a variety of styles.
• Navigate multiple systems and screens effectively.
• Follow HSN computer system requirements.
• Problem‑solve technical issues independently; partner with IT when needed.
• Provide a distraction‑free work‑from‑home environment.

• Competitive compensation.
• Paid time off.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Amazing company discounts.
• Health care benefits starting on day one.
• 401(k) plan.
• Tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates. All positions are filled based on qualifications, skills, experience, and business needs. We comply with all applicable federal, state, and local laws and regulations. QVC Group is an equal‑opportunity employer and is committed to a barrier‑free employment process.

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