Relationship Banker ; Springs East Branch

Job Description

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of customers. The role creates meaningful personal connections with customers while processing transactions, identifies ways for Regions to meet customer needs, and assists in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who seek growth and upward mobility.

Regions' mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on how to bank when, where, and how they want, with strong communication skills and the ability to provide personalized customer service.

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs (deposits, withdrawals, payments, and other teller transactions).
• Answers customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution).
• Develops relationships with customers and remains well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to make banking easier.
• Assists branch and team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are identified.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including duties assigned by the Branch Manager; ensures sound banking practices and manages, identifies, and reports operational risks as a branch team member.
• Achieves branch targets by identifying customer needs and providing appropriate guidance on Regions’ solutions.
• May conduct outbound calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting financial needs.

This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

• One (1) year of banking, cash-handling, and/or customer service experience

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors that impact pay include experience, skills, knowledge, contribution, job location, and performance. Pay varies among associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for the position location and level.

Job Range Target:

Minimum: $39,601.10 USD

Median: $46,880.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees may earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that is flexible and comprehensive; this summary is informational and not a complete plan. Benefits include:
Paid Vacation/Sick Time, 401(k) with Company Match, Medical/Dental/Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, and Associate Volunteer Program. Benefits and plans may change at Regions’ discretion. For more information, please visit the Regions benefits page in the careers portal.

Franklin, Tennessee (Cool Springs East)

Equal Opportunity Employer/Including Disabled/Veterans

Job applications are accepted electronically through Regions’ career site for a minimum of five business days from the posting date. Higher-volume positions may remain open longer as needed.