Client Services Specialist II

** Agent Services Call Center Representative*
* ** Pay Rate:**  $16.50 / hour

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* Schedule:

** Monday - Friday, 8:00 AM - 5:00 PM CT (No weekends!)

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* Location:

** Franklin, TN (1021 Reams Fleming)

** Work Model:
** Hybrid (3 days onsite in Franklin / 2 days remote - flexible schedule options)

** Position Type:
** Full-Time, Safety Sensitive

** About the Role*
* Are you a natural problem-solver who loves helping others succeed? Join our supportive, high-energy team as an  
** Agent Services Call Center Representative** !

In this role, you will serve as a vital partner to field sales representatives, brokers, and agents navigating Aetna's Medicare products and tools. You won't just be answering phones-you'll be driving success in the Medicare market by educating agents, solving complex inquiries, and providing exceptional customer service through phone, email, and digital messaging.

If you thrive in a positive culture, value continuous learning, and want to build a career in a growing industry, we'd love to connect with you.

** Key Responsibilities*
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** Agent Support & Engagement:
** Serve as the primary point of contact for agents and field sales teams, resolving inquiries and offering tailored guidance on Aetna Medicare products and self-service tools.

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** Problem Solving & Navigation:
** Think critically to handle complex inquiries that require flexibility beyond standard scripts.

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** Systems & Documentation:
** Utilize multiple software applications simultaneously to track, document, and manage agent interactions with high accuracy.

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** Sales Support Operations:
** Process fulfillment, sales material requests, and sales orders efficiently.

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** Team

Collaboration:

** Partner with cross-functional teams to identify process improvements, assist with onboarding/training peers, and support department goals.

** What You'll Need to Succeed*
* ** Top 3 Core Competencies*
* 1.  
** Exceptional Communication:
** Clear, professional verbal and written communication skills; comfortable presenting information to individuals or small groups.

2.  
** Customer-Centric Problem Solving:
** Ability to assess situations, think on your feet, and resolve issues effectively while maintaining a positive customer experience.

3.  
** Multitasking & Technical Proficiency:
** Comfortable using multiple computer applications at once while maintaining strong attention to detail and organized recordkeeping.

** Qualifications*
* +  
*
* Experience:

** 1-3 years of customer service experience (call center or healthcare/insurance preferred).

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*
* Skills:

** Strong analytical thinking, basic computer literacy, and excellent multi-tasking abilities.

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** Insurance Knowledge:
** Prior knowledge of insurance or Medicare products is a big  
** plus** !

** Physical Demands & Work Environment*
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** Environment:
** Climate-controlled, smoke-free office environment (3 days/week) with remote flexibility (2 days/week).

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** Physical Expectations:
** Sitting or standing at a desk for 7 to 10 hours per day with intermittent walking, bending, and stooping.

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** Tech & Vision:
** Visual acuity to read fine print and adjust focus on monitors; fine finger dexterity for keyboarding.

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** Lifting:
** Occasional lifting up to 25 lbs.

** Ready to make an impact? Apply today to join a team that values growth, service excellence, and team culture!*
* ** Pay Details:**  $16.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.