Instructional Designer

Position Summary

The Instructional Designer will be responsible for the design, development, implementation, and evaluation of elaborate enterprise and operational training programs. This role will analyze training needs, design programs, and directly develop or manage vendors to develop detailed training content including instructor‑led training, e‑learning modules, instructional aids, and other instructional tools as needed. The Instructional Designer will also oversee program administration and evaluation and will recommend improvements dependent upon analysis of results.

This role will also be responsible for providing in‑depth guidance to field trainers and anyone delivering training content using coaching and train‑the‑trainer activities.

• Write, produce and deliver training‑related multimedia projects; manage Job Aid Database
• Liaison between company departments and internal production or printing
• Coordinate timelines, delivery schedules and proof/approve materials
• Design and create materials in support of department‑specific initiatives
• Work closely with the Field Training team members and Subject Matter Experts to develop, write, and coordinate detailed learning sources and materials
• Conduct complex Performance Analysis, Goal Analysis, and Needs Analysis
• Provide in‑depth coaching, presentation materials, training delivery, and general consulting on performance needs
• Work with stakeholders to determine content development needs and solutions
• Create engaging learning activities and compelling course content that enhances retention and transfer
• Design instructional graphics, the user interface, and the finished product
• Apply tested instructional design theories, practices and methods to meet complex learner needs and instructional goals
• Provide comprehensive exercises and activities that enhance the learning process

• Bachelor’s Degree in instructional design, educational technology or similar field and/or 4 years’ of directly related experience (combination of education and experience is acceptable)
• Prior restaurant, retail, or comparable customer‑facing industry experience
• Bilingual communication skills (English/Spanish) highly preferred
• Prior experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function
• Proficient knowledge of learning theories, ADDIE and/or SAM instructional design models, accessibility, usability, and experience design, information design and communications, and emerging learning technology
• Understanding of technology solutions and operations from a learning perspective (Lesson and curriculum planning skills, with solid knowledge of course development software and Learning Management Systems)
• Visual design skills (Dreamweaver, Photoshop, Illustrator, Adobe Premiere Pro, Audition, After Effects, InDesign, Storyline 360, Captivate, Microsoft Office Multi‑Media, online learning solutions, videography and eLearning development) and ability to storyboard preferred
• Exposure and ability to speak to adult learning principles (Bloom’s Taxonomy, experiential development & facilitation)
• Must have the ability to handle multiple tasks simultaneously and work with a diverse set of internal and external clients under tight deadlines
• Must possess position‑critical skills: communication, consultation, performance evaluation, relationship management, presentation, and performance analysis
• Ability to manage and provide reporting across the training organization

• Restaurant Support Center that is a fast‑paced, high‑volume of activity and deadline‑driven environment

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Limited travel as needed (0–5)%