Training Programs Coordinator - Onboarding & Outreach

Job Title: Program Coordinator
Location: Nashville, TN

The Program Coordinator is responsible for the day-to-day administration, coordination, and support of training programs, ensuring smooth operations and compliance with company and NCCER standards. This role will also play a key part in the recruitment, screening, and onboarding of participants to maintain program integrity and success.

Program Operations & Administration

• Manage daily program reports and records and report for Program Manager

• Maintain accurate and updated data related to program activities and participants

• Oversee the implementation of program schedules, ensuring classes and evaluations run on time

• Ensure adherence to company and NCCER policies and procedures

• Manage logistical, administrative, and operational tasks related to daily tasks

• Ensure instructors have all required materials, supplies, and supplemental resources

• Coordinate and oversee NCCER testing logistics and reporting

• Support program staff through orientation, training, and ongoing performance management

Staff and Instructor Support

• Assist with onboarding of new participants

• Monitor and support instructional staff performance, ensuring effective program delivery

• Provide administrative support to instructors and ensure classroom readiness

Participant Recruitment & Support

• Help with recruitment efforts for program participants, including outreach, marketing, and community engagement

• Vet prospective participants through interviews, applications, and eligibility assessments

• Maintain contact with applicants and guide them through the enrollment process

• Provide ongoing support to enrolled participants to help ensure program retention and completion

• Respond to participant inquiries and provide timely, respectful assistance

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Ability to handle multiple priorities and meet deadlines

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data management tools

• Ability to work independently and collaboratively in a fast-paced environment

• Experience working with training programs or education-related settings preferred

• Knowledge of or experience with NCCER processes is a plus