Front Desk Customer Service Representative​/Sales

Overview

Sales Associate / Customer Service Representative
Drybar – Franklin, TN

At Drybar Franklin, we specialize in one thing and do it better than anyone else:
blowouts
. Our philosophy is simple—
No cuts. No color. Just blowouts. We're looking for friendly, enthusiastic Sales Associates who are passionate about customer service and thrive in a fast-paced, team-oriented environment.

As a Bartender at Drybar Franklin, you’re the face of the client experience—from check‑in to check‑out. You ensure smooth shop flow, follow Bartender Non‑Negotiables, and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun, efficient, and professional atmosphere.

FULL TIME - Monday 7a-2p / Tuesday 7a-2p / Wednesday 7a-3:30p / Thursday 7a-3:30p / Friday 7a-3:30p

• Competitive pay – Earn $15+ per hour based on performance
• Lucrative commissions – $5–$10 for each membership sold + 10% on product sales
• Paid time off – Vacation and sick time
• Free blowout each month
• Bonus incentives for membership sales
• Employee discounts on all retail products
• Flexible scheduling
• Growth opportunities – Clear career path and ongoing professional development
• Fun, positive work culture

Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility.

• Client Experience & Front Desk Operations
  • Greet and check in/out clients using Booker
  • Manage client profiles and troubleshoot scheduling or POS issues
  • Handle payments, tips, and commissions with integrity
  • Answer phones and voicemails promptly
  • Review client notes to ensure personalized service
• Shop Flow & Team Support
  • Pair clients with stylists and manage break schedules when needed
  • Support shop management in maintaining smooth daily operations
  • Serve complimentary beverages and engage clients to create a bar-like vibe
  • Maintain clear communication with team and leadership
• Sales & Product Knowledge
  • Recommend and sell products, tools, and memberships
  • Restock and maintain retail displays
  • Support merchandising and inventory tasks
• Cleanliness & Standards
  • Maintain shop cleanliness and complete assigned side work
  • Follow all opening, closing, and shift duties
• Training & Culture
  • Help onboard and train new Bartenders
  • Contribute to a positive, team-first culture
  • Attend mandatory meetings and uphold Drybar’s 10 Core Values

• 1+ years of customer service experience in a fast‑paced environment (e.g., retail, front desk, hospitality, or salon/spa)
• Experience with point‑of‑sale (POS) systems preferred
• High school diploma or equivalent
• Ability to multi‑task
  , problem‑solve
  , and maintain composure under pressure
• Must be able to stand/walk for 6–8 hours per shift
• A strong track record of delivering exceptional customer experiences
• Technically savvy and comfortable with front desk operations
• Professional, friendly, and team‑oriented demeanor