Event Manager

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. Ensures their property events have a seamless turnover from sales to service. Recognizes opportunities to maximize revenue opportunities by up‑selling and offering enhancements to create outstanding events.

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands‑off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large‑sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between salesperson and customer throughout the event process (pre‑event, event, post‑event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post‑event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.

• Conducts formal pre‑ and post‑event meetings as required to review/communicate group needs and feedback.
• Leads formal pre‑event and post‑event meetings for average to large‑sized assigned groups.
• Attends various meetings Banquet Event Order meeting, block review, staff meeting etc.

• Assists in the sales process and revenue forecasting for customer groups.
• Up‑sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

• Reviews comment cards and guest satisfaction results.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.

• Must have previous hotel sales and catering experience
• CI/TY and Marriott systems are a plus
• Have a stable work history
• Be well‑organized and have strong client follow‑up
• Be competitive, self‑motivated and a self‑starter.
• Exhibit exceptional written and verbal communication skills
• Have fully functional computer skills including experience with Word, Excel and PowerPoint.

• Medical
• Dental
• Vision
• Life Insurance with AD/D
• Voluntary Life
• Supplemental Benefits
• Short Term Disability
• 401‑K
• Professional Growth and Development Opportunities
• Compensation:
  Based on Experience
• Travel Discounts for you and your family

Source:
Hospitality Online