Bilingual Loan Officer Assistant

Overview

Description Are you someone who enjoys helping people, staying organized, and being a key part of a successful team? As a Bilingual Loan Officer Assistant, you’ll play a vital role in creating a smooth, positive experience for our clients while supporting a high-performing Loan Officer throughout the loan process.

You’ll be the go-to person for clients, helping guide them from application through closing, and making sure nothing falls through the cracks. If you’re detail-oriented, customer-focused, and thrive in a fast-paced environment, this could be a great fit.

This position is onsite at our Franklin, TN branch but will consider remote if necessary.

• Request disclosures and order appraisals
• Open escrow, collect fees and order preliminary title report
• Collect and review client documentation
• Review income analysis from the Loan Officer
• Submit loans documentation to processing (Submission form, Intent to proceed, LDP/GSA, Net Tangible)
• Gather Loan Agent PTD and PTF conditions
• Submit requests for Rapid Rescores
• Main point of contact in tandem with loan officer for client; facilitate an excellent customer experience through prompt response time via email and phone.
• Driver of loan process, ensuring borrower, 3rd parties, processing, underwriting, and closing are pushing for on time closings, and in-loan deadlines.
• Learning new products, techniques, strategies, and process flow to constantly pursue increased customer experience, internal efficiency, and team communication.

• Fluent in Spanish (both written and verbal)
• At least 2 years of experience in the mortgage industry preferred
• Familiarity with mortgage terminology and loan processes
• Experience with Point software is a plus
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Strong communication skills and a customer-first mindset
• Highly organized with great attention to detail
• Able to thrive in a fast-paced, ever-changing environment
• Professional, dependable, and able to handle sensitive information with care

Direct Reports: NA

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

Base Compensation Information – This role is currently allocated for candidates within geographic regions that do not currently require base wage disclosure. The compensation range for this position will be provided upon request. This is an hourly position plus a potential bonus (Due to their geographic location, residents of the states of CA & CO, and for NY are excluded from this role currently).

CMG MORTGAGE, INC. NMLS #1820. If you are a recruiter or placement agency, please do not submit resumes to any person or email address at CMG Financial prior to having a signed agreement. CMG Financial is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company’s gift to CMG Financial and may be forwarded to our recruiters for their attention.

CMG Financial is an equal opportunity employer and does not unlawfully discriminate in employment decisions. CMG will consider all qualified applicants without regard to race, religion, national origin, sex, age, veteran status, disability, familial status, marital status, actual or perceived sexual orientation, or actual or perceived gender identity. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of CMG Financial or reach out to [email protected].