Collection Specialist

Position Summary

The Collection Specialist will assist the AR Collection Supervisor to meet and maintain company goals and objectives. This position is fully onsite based out of the Franklin, TN office.

• Collect outstanding receivables through telephone and written communication daily.
• Monitor the assigned accounts utilizing workflow tools to provide cash flow and bottom‑line profitability.
• Determine importance of issues learned from contact with customers and relay information to proper department for resolution.
• Work closely with credit department when additional credit is required or account is delinquent and possible credit suspension is under consideration.
• Escalate overdue accounts for additional collection efforts.
• Maintain and generate reporting to identify delinquent accounts and other collection measurements.
• Provide follow‑up on identified issues and discrepancies per the defined metrics.
• Aid the Accounts Receivable Supervisor and other management personnel and perform special projects as assigned.
• Respond promptly to both internal and external inquiries related to collections, providing clear and professional communication.
• Adhere to all company policies and procedures while maintaining the integrity of financial data.

• Minimum of a High School Diploma or GED; some college preferred.
• 2+ years of collection application experience.
• Knowledge of standard AR procedures and best practices.
• Strong verbal and written communication skills to interact effectively with internal and external stakeholders.
• Strong problem‑solving and analytical skills to investigate and resolve discrepancies.
• Excellent time management and the ability to prioritize multiple tasks simultaneously while maintaining attention to detail.
• Intermediate Microsoft Excel skills.
• Experience with Microsoft Dynamics D365 and/or SAP is highly preferred.
• Ability to gather, interpret, and compile information for reports while proactively addressing and resolving issues.

• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Interact with employees and customers in an appropriate manner.
• Complete assigned tasks/projects in a timely manner.
• Comply with all Company policies and procedures.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.

• Medical, Dental, and Vision beginning the 1st of the month following start date.
• 401(k) with a company match.
• Standard 10 days PTO.
• Eligible for bonus plan.
• 7 paid holidays.
• Eligible for overtime pay if applicable.
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.