Loan Officer

Position Overview

The Inside Loan Officer is responsible for converting inbound premium leads into loans by promoting Cross Country Mortgage’s competitive mortgage products, services, and programs. The role involves consulting with customers, collecting documentation, maintaining production and quality standards, and ensuring compliance with federal and state regulations.

• Establish presence for CCM, converting incoming leads.
• Analyze current rates and programs and provide timely information to borrowers.
• Negotiate terms and conditions with borrowers.
• Participate in all steps of mortgage loan origination, including counseling borrowers and taking mortgage applications by phone.
• Manage personal pipeline to meet service standards and financial goals.
• Learn borrowing programs, processes, and new products.
• Utilize in‑house technical systems and programs.
• Evaluate credit requests and determine marketplace trends.
• Comply with all applicable federal and state compliance guidelines.
• Be available for varying hours and overtime as needed.

• Minimum 1 year of sales or origination experience in a consumer direct or call‑center environment.
• Experience collecting and analyzing borrower income and negotiating skills.
• Experience proactively soliciting new business.
• Knowledge of retail product philosophy, policy, underwriting, procedures, documentation, and systems.
• Experience converting leads and inbound calls (preferred).
• NMLS License under the SAFE Act (plus).
• State License under the SAFE Act (plus).
• Excellent analytical skills.
• Excellent communication and collaboration skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Competitive compensation and a comprehensive benefits package, including medical, dental, vision, 401(k) plan, short‑term disability, employee assistance program, and wellness program.

Cross Country Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.