Collection Specialist

Collection Specialist

Job Location s: US-TN-Franklin

The Collection Specialist will assist the AR Collection Supervisor to meet and maintain company goals and objectives. This position is fully onsite based out of the Franklin, TN office.

Essential Duties and Responsibilities

• Collect outstanding receivables through telephone and written communication daily.
• Monitor the assigned accounts utilizing workflow tools to provide cash flow and bottom-line profitability.
• Determine importance of issues learned from contact with customers and relay information to proper department for resolution.
• Work closely with credit department when additional credit is required or account is delinquent and possible credit suspension is under consideration.
• Escalate overdue AR for additional collection efforts.
• Maintain and generate reporting to identify delinquent accounts and other collection measurements.
• Provide follow‑up on identified issues and discrepancies per the defined metrics.
• Aid the Accounts Receivable Supervisor and other management personnel and perform special projects as assigned.
• Respond promptly to both internal and external inquiries related to collections, providing clear and professional communication.
• Adhere to all company policies and procedures while maintaining the integrity of financial data.

Essential Job Functions

• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Interact with employees and customers in an appropriate manner.
• Complete assigned tasks and projects in a timely manner.
• Comply with all company policies and procedures.

• Minimum of High School Diploma or GED; some college preferred.
• 2+ years of collection application experience.
• Accounts Receivable knowledge: understanding of standard AR procedures and best practices.
• Strong verbal and written communication skills to interact effectively with internal and external stakeholders.
• Strong problem‑solving and analytical skills to investigate and resolve discrepancies.
• Excellent time management and the ability to prioritize multiple tasks while maintaining attention to detail.
• Intermediate Microsoft Excel skills.
• Experience with Microsoft Dynamics D365 and/or SAP is highly preferred.
• Ability to gather, interpret, and compile information for reports while proactively addressing and resolving issues.

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date.
• 401k with a company match.
• Standard 10 days PTO.
• Eligible for bonus plan.
• 7 paid holidays.
• Eligible for OT pay if applicable.
• Flexible Spending Accounts, life and accidental death & disability insurance, short and long term disability, tuition assistance program, commuter benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state, and local laws.

Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made. After a conditional offer and background check, if Yusen Logistics (Americas) Inc. is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.