Customer Service Coordinator

Customer Service Coordinator

Division:
Business and Finance

Department:
Bursar

Number of Hours per Week: 37.5

Months per Year:
Fiscal (12 months)

Job Type: Full-Time

Campus:
If other location, please indicate

Position Number: 009910

Advertised Salary: $43,888 - $53,188

Pay Basis:
Monthly

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

The Tennessee State University Office of Bursar invites applicants for the role of Customer Service Coordinator. Under the supervision of the Bursar, the Customer Service Coordinator will perform administrative duties of the Bursar’s Office. Tasks and responsibilities involve keeping accurate records while processing a variety of financial transactions including tuition, fees, merchandise sales, donations, and other cash receipts; the disbursement of scholarship and loan funds;

and the accounting and custody of receivables, payables, debit/credit cards and cash. The Customer Service Coordinator is also responsible for all aspects of student billing and understanding the account receivables and payables processes for the University.

• AU aspects of Student Billing – tuition, fees, miscellaneous expenses, fines, disbursing and posting of financial aid, scholarships, and loan funds.
• Manage internal collections – involving account maintenance, issuing payment plans, sending reminder notices and assigning accounts to outside agencies following bankruptcy regulations.
• Work closely with financial aid and external accountant to generate notifications, disbursing and refunding of Title IV funds and State Grants; full knowledge of Federal and State regulations that govern these funds to maintain their accuracy and guidelines.
• Working with outside agencies involving tuition payment plans, collection agencies, lenders, vendors, prepaid tuition, health and tuition insurance companies, online payment services, local banking institutions and managing the campus bookstore.
• Responsible for receiving all mail and packages delivered to the College, recording package tracking information and forwarding mail to the appropriate departments for distribution.
• Communications with students through mail and email about notices concerning accounts.
• Communications regarding account inquiries and delinquencies. Conducting group presentations to parents and students throughout the semester.
• Working closely with numerous departments on campus communicating and answering questions relating to student accounts and policy involving any aspect of fees or charges to accounts.
• Comply with all applicable College, Federal, State, and Local regulations.
• Accepts deposits, serves as custodian of all cash receipts and supplies change for all departments and offices on campus.
• Creating student 1098‑T forms.
• Receives and records deposits, registration fees and tuition fee payments for student accounts.
• Accounts for all cash and checks and prepares remote and local bank deposits for crediting to proper accounts.
• Generates and distributes a variety of accounting reports including daily cash reporting.
• Ability to create reports from data and edit information for continued accuracy.
• Represents him/herself in a professional manner at all times, both on and off campus.
• Ability to create and maintain positive relationships with all internal and external constituents.
• Provide excellent customer service to staff, students, parents, clients and community.
• Participate in significant campus activities and committees including homecoming and commencement.
• Performs all other duties as assigned.

• Bachelor’s Degree from an accredited institution in an accounting or finance major.
• At least 3 years of experience working in the financial department of an organization (experience working in higher education is preferable).
• Ability to handle large amounts of data and an understanding of how Personally Identifiable Information (PII) should be handled and protected, familiarity with FERPA and HIPPA Laws.
• Strong analytical and logical skills required.
• Strong skills working with Excel required.
• Proficiency in Microsoft Office Suite, including Word, Outlook, Powerpoint, etc.
• Proficiency with Adobe Acrobat Pro, creating, revising forms, etc.
• Experience working with Oocu‑sign or similar electronic signature products.
• Knowledge of and experience performing SQL queries is desirable.
• Previous experience working with a Student Information System.

• Bachelor’s degree in accounting or another related discipline.
• A minimum of three (3) years of related work experience, preferably in higher education.

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.