Mortgage Sales Assistant

Mortgage Sales Assistant

General Function:
Provides a wide range of duties related to the day‑to‑day sales functions of Mortgage Loan Originators. Acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, and sales support. Accountable for risk, following policies and procedures, and ensuring a positive customer experience within the bank’s risk appetite.

• Work with customers to set expectations for rate inquiries, appointments, loan status, and other necessary information.
• Confirm appointments and review all documents needed at the time of application to ensure efficiency.
• Ensure all components of the file are ordered, copied, and included in the loan package prior to processing.
• Provide marketing support.
• Serve as a liaison between the Loan Consultant and Sales Support.
• Build relationships with Realtors, Builders, Appraisers, and Title Companies.
• Confirm and/or cross‑sell additional banking products.
• Assist in other areas as needed.

• High school diploma or equivalent.
• Minimum one‑year of customer service, mortgage processing, or loan origination experience.
• Broad understanding of residential mortgage loans.
• Proven computer skills and knowledge of Windows‑based applications.
• Knowledge of federal lending regulations governing residential real‑estate lending.
• Demonstrated leadership and organizational skills.
• Strong written and verbal communication skills.
• Demonstrated teamwork and customer service skills.
• Ability to analyze policies, procedures, and guidelines to maximize productivity while protecting desired risk levels.
• Ability to learn and apply knowledge of conventional, government, and portfolio guidelines and the computer loan application system.
• Position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Virtual, Tennessee 00000

Mortgage Sales Assistant Total Base Pay Range: $43,680.00 – $69,900.00 USD (Annual). Employees are eligible to participate in an incentive compensation plan based on company, line of business, and/or individual performance. Comprehensive benefits support physical, financial, emotional, and social well‑being for employees and their families.

Fifth Third Bank, National Association is proud to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.