Loan Processor

Position Overview

Loan Processor position supports the Franklin, TN office of Cross Country Mortgage. The loan processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan, ordering third‑party documentation by communicating directly with the customer and/or loan officer, and providing proper disclosures when required by applicable local, state, and federal regulations.

• Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre‑underwrite) in the file.
• Complete the required loan checklist.
• Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the loan originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan.
• Review loans for compliance with all mortgage‑related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain property survey, flood certificate, title commitment, and payoff information.
• Verify that vendor orders are complete, invoices are received and in the applicant’s e‑file.
• Manage pipeline by completing and submitting reports within allotted turnaround times.
• Assist set‑up of loans.
• Document all communication related to the loan application in the conversation log.
• Train and assist supervision of new loan processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from Cross Country Mortgage investors.
• Available to work varying hours and overtime if needed.

• High School Diploma or equivalent.
• Minimum of 5 years’ residential mortgage processing experience.
• Experience with Encompass.
• Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
• Knowledge of DU, LP, Microsoft Office, and Windows.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time‑management skills.

Competitive compensation plan and a robust benefits package including medical, dental, vision, 401(k), short‑term disability, employee assistance, and wellness programs.

Cross Country Mortgage, LLC supports equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).