Collections Supervisor

Overview

Position Summary

The AR Collection Supervisor will assistance the AR Collection Manager and supervise a team of Collection Specialists to meet and maintain company goals and objectives.

This position be fully onsite based out of the Franklin, TN office.

Essential Duties and Responsibilities

• Supervise and collect outstanding receivable through telephone and written communication daily.
• Supervise the staff's monitoring of assigned accounts to provide cash flow and bottom-line profitability.
• Resolve discrepancies of payments on a timely basis.
• Work closely with credit department when additional credit is required or account is delinquent and possible credit suspension is under consideration.
• Prepare documentation for write-off approvals.
• Escalate overdue AR for additional collection efforts.
• Maintain working knowledge of industry and economic events having an impact on operations.
• Review, maintain, and generate reporting to identify delinquent accounts and other collection measurements.
• Perform month-end close reporting activities
• Provide follow up on identified issues and discrepancies.
• Lead conference calls to resolve ongoing collection issues via Teams and in person.
• Train and familiarize staff on current collection policies and procedures.
• Ensure collection policies and procedures are adhered to.
• Assign workload and set priority for staff.
• Monitor and evaluate staff’s performance and recommend training and development when appropriate.
• Aid the AR Manager and other Management personnel and perform special projects as assigned.

• Bachelor's degree preferred
• Minimum of 2-4 years of supervisory experience; preferably within Accounts Receivable
• Excellent verbal and written communication skills
• Ability to communicate with all levels of management
• Ability to receive and understand direction from supervision and management
• Proficiency with Excel required
• Experience with MS D365 / SAP is a plus
• Must be willing to work overtime depending on business demands

• Maintain regular and punctual attendance
• Work cooperatively with others
• Interact with employees and customers in an appropriate manner
• Complete assigned tasks/projects in a timely manner
• Comply with all Company policies and procedures

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.