Virtual Care Operations Manager - Virtual Urgent Care; Medical Center

At Houston Methodist, the Manager Department Operations position is responsible for impacting the management, planning, development, budget, and other administrative activities of a clinical department. Under direction, this position plans, manages and monitors operations of the department to support the clinical activities of the department. The Manager Department Operations position provides excellent customer service while maximizing revenue through efficient, effective and compliant procedures.

This position will also work closely with leadership across the organization to ensure best practices are implemented along with a thorough understanding of financial and budgeting processes and principles, which allows the Manager Department Operations to assess earnings and spending to find areas for improvement.

The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.

This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.

Exempt

• Bachelor’s degree in business, hospital/healthcare administration, clinical or related field
• Master’s degree preferred

• Five years in a healthcare professional/administrative capacity of progressively responsible staff experience within applicable field; may consider HM employee with four years experience who demonstrates progressive leadership abilities
• Experience in clinic management preferred

Required

• BLS - Basic Life Support or Instructor (AHA) - American Heart Association

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Ability to work…