Senior Clinical Staff Manager

Bone and Joint Institute of Tennessee is a leading orthopaedic practice dedicated to providing exceptional, patient-centered care throughout Williamson County and Middle Tennessee. Formally established in 2018 as part of Williamson Health, our roots date back to 1979, when Craig Ferrell, M.D., founded Franklin Bone & Joint Clinic.

Today, Bone and Joint Institute offers comprehensive orthopaedic services, including surgery, sports medicine, spine care, physical medicine and rehabilitation, diagnostic imaging, orthopaedic urgent care, physical therapy, and occupational and hand therapy. With multiple convenient locations and a growing team of physicians, advanced practice providers, therapists, athletic trainers, and support professionals, we provide advanced orthopaedic care close to home.

Our organization was built on a culture in which patients are treated as individuals and employees are valued as family. As we continue to grow, we are looking for talented, compassionate, and dedicated individuals who share our commitment to excellence and want to make a meaningful difference in the lives of our patients. If you are seeking an opportunity to grow professionally while being part of a collaborative, patient-focused team, we invite you to explore a career with Bone and Joint Institute of Tennessee.

This position is responsible for the day-to-day administrative operations of the clinical staff of Bone and Joint Institute of Tennessee. Duties include hiring, training, annual evaluations and doing corrective actions with the clinical staff of Bone and Joint Institute. Additional responsibilities include administrative oversight of clinical program implementation including the bundled-payment program and other surgical and clinical programs.

And other clinical duties as assigned.

Formal Education/Training:

Clinical background required:

RN or ATC

Experience in administrative operations of clinical staff in orthopaedic physician practice setting.

At least five years of experience in an orthopaedic physician practice.

Demonstrated interpersonal skills.

Strong computer skills, communication and presentation skills required. Proficiency in evaluation, implementation, and utilization of Artificial Intelligence platforms. Demonstrates ability to self-direct, meet deadlines, and support the administration of Bone and Joint Institute of Tennessee.

Must be able to sit, stand, communicate, in English, both orally and in writing and lift over 30 pounds. May require prolong standing and working up to eight hours on feet. Ability to travel as needed to orthopedic clinics outside of the main office.

Maintains administrative functions for department operations.

Facilitates staff development, assists with the orientation and training of new personnel, ongoing educational programs and annual evaluations.

Acts as liaison to support clinical care responding to assistance needed from staff and assisting physicians as requested. Works as needed in other areas to cover vacation or absences.

Promotes patient safety and ensures quality care through rounding, identifying issues, and process improvement activities.

Assists with ordering and inventory of clinical supplies. Directs and monitors the count, tracking, and distribution of viscosupplement inventory for all main and satellite clinics. Ensures documentation accuracy and maintaining cost-effective supply management.

Responds to patient complaints in a timely manner. Implements corrective actions and process improvements to elevate the overall patient experience and satisfaction scores.

Coordinates and facilitates physician, department, and leadership meetings to ensure effective communication, follow-through on initiatives, and alignment with practice-wide goals and objectives

Oversees and manages the scribe program, ensuring appropriate staffing, workflow efficiency, and quality of provider documentation. Works closely with providers to identify areas for improvement and maintain compliance with clinical documentation standards.

Manages clinic staffing schedules, timekeeping, and payroll accuracy for all clinical personnel. Ensures adequate coverage, equitable scheduling, and alignment with productivity.

Improves performance with regard to patient/employee satisfaction scores.

Reports completely and accurately any incident that may…