Interim Room Operations Manager - The Harpeth Hotel

Interim Room Operations Manager

The Interim Room Operations Manager's purpose is to direct Guest Services, Housekeeping and Engineering phases of hotel daily operations, providing a superior service and product to the hotel's guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses ensuring the hotel meets financial expectations to ownership.

Essential Responsibilities

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
• Responsible for setting hotel goals, both qualitative and quantitative. Develop business and financial plans for hotel for operating departments including Guest Services, Housekeeping, and Engineering. Monitor hotel performance per plan. Devise and implement actions to ensure hotel's performance to plan.
• Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.
• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
• Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.
• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

Required Knowledge, Skills, and Abilities

• Bachelor's Degree
  - In Hospitality Mgt, Business Admin, Marketing, Economics preferred
• A minimum of two-year experience in a related or management position.
• Ability to perform critical analysis and manage wide-range of information.
• Excellent oral, written and presentation skills that properly reflect the Foundation Image.
• Listen effectively.
• Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate information and hotel services to management, staff and guests.

Physical Demands

• Ability to stand for extended periods of time.
• Lift, pull, push, bend, and move items to support the hotel and outlets

Benefits Package

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits
  - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

Why The Harpeth:

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.

At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk!