Guest Service Agent | Homewood Suites| Franklin Tennessee
Job in
Franklin, Williamson County, Tennessee, 37068, USA
Listed on 2026-09-01
Listing for:
PM Hotel Group
Full Time
position Listed on 2026-09-01
Job specializations:
-
Hospitality / Hotel / Catering
Front Desk/Receptionist, Guest Services, Customer Service Rep
Job Description & How to Apply Below
Job Category: Front Desk
Requisition Number: GUEST
018767
Posted: April 29, 2026
Full-Time
LocationsHomewood Suites Franklin
2225 E McEwen Dr
Franklin, TN 37067, USA
- Front Desk Operations: Registering guests, issuing room keys, and managing check‑out procedures, often using specialized property management systems.
- Guest Relations: Greeting guests, responding to inquiries, and resolving complaints promptly to ensure satisfaction.
- Communication: Acting as a liaison between guests and departments like Housekeeping and Maintenance.
- Administration: Handling cash and credit card transactions, managing billing, and maintaining accurate records.
- Safety & Security: Ensuring guest privacy, maintaining a secure, clean, and organized front desk area.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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