Travel Planner, Guest Services

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their ”uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth

Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more

Our Loews Hotels & Co Travel Planner is a critical piece of the puzzle when it comes to our guests' journey. Our Travel Planner is the first point of contact when a potential guest is seeking out one of our hotels. That is why we charge our Travel Planners with the responsibility of ”selling” the Loews experience in a meaningful, genuine way.

Our Travel Planner is responsible for providing guests with all the information they need to inform their travel plans- from the first phone call to when a guest stays on property. By actively engaging with each guest to ensure that every last detail of the reservation is taken care of, we can make sure our guests truly feel at home when they stay t's why it is critical that our Travel Planner engages each and every caller in a considerate, thoughtful and not overly scripted manner.

Most communication is handled by phone, though some processes do require written correspondence. We are looking for Team Members that have hospitality in their DNA, and in turn, we offer an inclusive and empowered culture where our Team Members can flourish as part of our team, and as an individual.

Essential Functions and Responsibilities Sells the Loews' experience which includes hotel, restaurant, spa, golf, area attractions and events while incorporating the Loews Hotels Reservations Department standards

Actively engages with the guest by listening and focusing on their distinctive set of requests to anticipate their needs

Maintains knowledge regarding all hotel/room features and amenities and incorporates that information into the selling process, always offering the guest the opportunity to enhance their stay Accurately completes the reservations process by ensuring that the reservation and guest profile is correct and current

Ensures all guest requests are clearly noted and are documented in the appropriate system to establish thorough communication with our properties

Engages the guest with an unmistakable sense of courtesy, generosity and professionalism

Actively listens to guest requests/challenges to ensure they are handled promptly with genuine care, and escalates as necessary

Regular attendance in conformance with standards

Required to work varying schedules to reflect business needs including nights, weekends and…