Employee Relations Specialist

Position Summary

NOTE:
This position is on-site 5 days a week at our Franklin, TN office.

The Employee Relations Specialist (ERS) position is responsible for administering employee relations processes, leave of absence programs, accommodations, and compliance-related HR functions for designated business units. The ERS serves as a primary resource for employees and operational leaders by ensuring consistent administration of company policies, maintaining accurate records, coordinating employee support programs, and providing guidance on employment-related processes. This position partners closely with Human Resources, Operations, Benefits, Payroll, and external vendors to deliver efficient and compliant employee services.

• Administer and coordinate all non-workers' compensation leave programs.
• Manage leave cases from request through return-to-work.
• Track certifications, recertifications, extensions, and return-to-work documentation.
• Ensure compliance with federal, state, and local leave laws.
• Maintain leave records and documentation.
• Coordinate ADA accommodation discussions and documentation.
• Track accommodation requests and implementation.
• Answer employee and manager questions regarding leave and accommodations
• I9 administration

• Serve as a secondary point of contact for employee relations concerns.
• Conduct intake assessments and fact gathering.
• Support leaders with policy interpretation and corrective action administration.
• Coordinate unemployment claims and related documentation.
• Upload corrective action forms into Workday.

• Stay interviews
• Exit interviews
• Metrics and reporting
• Engagement initiatives

• Bachelor's degree preferred.
• 2 to 4 years of Human Resources, Employee Relations, Leave Administration, Benefits Administration, or related experience required.
• HRIS experience, preferably in Workday.
• Working knowledge FMLA, ADA, and leave administration practices.
• Knowledge of employment policies, documentation standards, and employee relations processes.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee matters.
• Multi-unit business experience preferred.
• Must successfully pass a background check.