Technical Support

Location: Chennai (TN) | Employment Type: Full Time - 40 hours per week | Job Level: T1 | Work Preference: Onsite at work location address | Job Code: 239582

We are looking for a proactive and customer-focused Technical Service Desk Analyst to provide first-line technical voice support. This role involves assisting users in troubleshooting hardware, software, and network-related issues, ensuring efficient resolution of incidents and service requests.

• Candidate should have prior work experience in International voice support (US/UK/EU).
• Respond to and resolve IT support tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.
• Minimum 1 year of experience in an international voice technical support process.
• Excellent verbal communication and customer handling skills.
• Basic knowledge of hardware, software, and networking concepts.
• Strong problem-solving and troubleshooting abilities.

Location: Chennai ;
Locality - Vandalur
Shift: Night shift & rotational week-off
Transportation: One-way cab facility (drop) is provided

Immediate joiners preferred.

Date - Feb – 16th to Feb 19th;

Time – 2:30pm to 5:30pm

At HTC Global Services, our culture is an embodiment of who we are – a value-led organization committed to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs

Tell us about yourself, and we will keep you informed about opportunities that match your interests.