Lead, Salesforce Business Analyst

Overview

Schneider Electric USA, Inc. seeks a Lead, Salesforce Business Analyst in Franklin, TN.

• Support strategic and tactical operation of the  platform and related processes and workflows.
• Manage the collection and implementation of business process requirements for
• Create requirements for maintaining and enhancing visual layouts, workflow rules and the business logic layer to streamline and enhance business processes and improve user experience.
• Work with the development teams to implement and integrate third‑party products/applications on the platform.
• Lead user acceptance tests with the business units and end users against business requirements.
• Oversee maintenance of key system metrics to track trends in usage/adoption and data integrity.
• Train end users and prepare related documentation.
• Perform system administrator function of the  CRM application.
• Remote eligible up to 3 days per week.

• Master’s or Bachelor’s degree, or foreign equivalent, in Business Analytics, Information Systems, or related field.
• Progressive post-bachelor’s experience (5 years with Bachelor’s or 3 years with Master’s) in Salesforce business analytics or related occupation.
• Experience including: performing system administration functions of Salesforce CRM (object management, dashboards, and report creation).
• Creating technical requirements for maintaining and enhancing visual layouts, workflow rules, data and business logic to streamline processes and improve user experience.
• Performing business process modeling (Visio) to depict business flows.
• Developing wireframes required to visualize the user experience and document the user interface.
• Developing and executing comprehensive end-to-end test plans that cover business scenarios.
• Retrieving data from Salesforce tables within the SE Advantage database using SQL/SOQL.
• Evaluating problems from different perspectives, identifying root causes, and devising efficient, logical solutions.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.