Information Technology Support Specialist

Endpoint Administrator I is responsible for supporting and improving end-user technology systems. This role focuses on Tier 1 technical support, endpoint device management, and participation in endpoint-level projects that enhance systems, security, networking, and application reliability.

This position requires a self-motivated individual who can work independently with minimal supervision, demonstrate professionalism, and deliver high-quality results. Strong written and verbal communication skills are essential.

This role follows a hybrid work schedule consisting of three in-office days and two remote days per week. During the initial 60-day training period
, work will be fully on-site unless otherwise approved by the manager to support onboarding and knowledge transfer.

Ticketing System Support

• Triage, resolve, or expand Tier 1 support tickets
• Maintain accurate documentation within ticketing and workflow systems
• Identify opportunities to improve efficiency and effectiveness of support processes

• Support all non-infrastructure client endpoints
• Troubleshoot and repair computers, printers, phones, cameras, IoT devices, and applications
• Perform hardware and software installations, upgrades, and replacements
• Manage endpoint configurations using centralized management platforms
• Maintain application catalogs and manage software licensing
• Participate in assigned endpoint-level projects
• Assist with initiatives to improve performance, security, and user experience

• Perform other duties as assigned

• Associate degree and/or certifications in Computer Information Systems or a related field preferred
• Relevant technical certifications preferred

• Two years of endpoint or technical support experience preferred
• Ability to troubleshoot endpoint-level technical issues
• Working knowledge of Windows, macOS, iOS, and Android operating systems
• Familiarity with printing systems, TCP/IP, VoIP, and cloud computing concepts
• Experience with ticketing systems and centralized device management tools
• Knowledge of desktop phones, mobile devices, and printers
• Experience installing, configuring, and troubleshooting applications
• Exposure to cloud platforms and services
• Familiarity with Dev Ops principles and automation concepts
• Scripting experience (Bash, Zsh, Power Shell, or Python preferred)
• Working knowledge of CSS, HTML, XML, and JSON
• Experience with endpoint management and device provisioning tools

• Ability to manage support tickets and projects independently with efficiency and accountability
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• High level of integrity, professionalism, and attention to detail

• Occasional
• As needed in the event of critical system issues or emergencies
• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• Employer-paid short-term and long-term disability insurance