NOC Technician

Overview

You are not just looking for a job
-you're responding to a calling. Join a mission driven ministry using technology to reach lives, share hope, and connect people to truth every single day. As a Network Operations Center (NOC) team member at K-LOVE, you'll play a key role in monitoring and optimizing our radio networks. As a NOC Technician, you’ll work alongside Engineers, ensuring compliance with FCC guidelines and delivering top-tier quality through proactive communication with both equipment and personnel.

All of this takes place from our dynamic and fast-paced K-LOVE Headquarters. If you're ready to make an impact in the world of broadcast operations, we want to hear from you!

* This is an on-site position that will provide coverage for 3rd shift (10pm-6:30am) on Wednesday-Sunday.*

Here's some of what you will be doing:

• RF Broadcast Network Monitoring & Support
  • Monitor and interpret transmitter signals using remote control systems, analyzing audible or visible alerts that indicate transmitter status, signal loss, or equipment faults across K-LOVE’s broadcast facilities.
  • Verify daily transmitter and activity logs, ensuring delivery integrity and logging compliance; prepare additional reports such as telemetry analysis to support operational oversight.
  • Use basic troubleshooting skills to triage, isolate, and remotely restore functionality of RF broadcast equipment, including satellite receivers, EAS systems, audio processors, and STL/TSL links.
  • Perform proactive and corrective actions to resolve detected issues or elevate appropriately to Field or Contract Engineers when necessary.
  • Coordinate actively with Engineering teams to support the remote testing, configuration, or repair of broadcast systems, including RF control systems and satellite‑fed equipment.
  • Adjust NOC monitoring equipment and systems as needed to maintain uninterrupted broadcast service.
  • Create database scripts for RF broadcast equipment that accommodate equipment replacement as well as new site builds.
• Network Infrastructure Monitoring & Support
  • Monitor internal IT systems and infrastructure, including routers, switches, servers, firewalls, and cloud‑based services using network monitoring tools (e.g., PRTG, Solar Winds, Kybio).
  • Respond to system alerts related to connectivity, latency, packet loss, or hardware resource utilization (CPU, memory, storage), ensuring swift response to minimize downtime.
  • Troubleshoot basic Layer 1–3 issues, such as physical connectivity, IP conflicts, or interface errors.
  • Support uptime for core IT services, including DNS, DHCP, VoIP, file servers, and remote access systems.
  • Assist with preventive maintenance tracking, leveraging logs, alarms, and trend analysis to prevent service‑impacting issues.
• Incident Management & Communication
  • Create, update, and close work orders accurately and in a timely manner in accordance with incident response and ticketing procedures.
  • Document events and technical resolutions in shift logs and dashboards to ensure smooth transition between shifts and accurate reporting.
  • Follow established escalation procedures, ensuring timely notification and coordination with Engineering or management teams for unresolved or critical issues.
  • Participate in incident reviews and knowledge sharing, contributing insights to improve system reliability and team effectiveness.

Here's some experience we are seeking:

• High school diploma required. Associate’s degree or technical certifications.
• CompTIA A+, SBE Radio Operator Certification preferred.
• 0–2 years of experience in broadcast operations, IT support, help desk, or related technical role.
• Basic knowledge of RF broadcast equipment, IT systems, or help desk processes.
• Ability to follow standard operating procedures and document incidents accurately.
• Strong problem‑solving orientation with willingness to learn and elevate appropriately.
• Effective interpersonal and teamwork skills to collaborate with Engineers and peers.
• Commitment to professional growth through training and development.
• Demonstrated capacity to manage multiple incidents and prioritize effectively.
• A collaborative and flexible style, with a strong service mentality. Need to be seen as…